Wards launches new Client Charter

Wards Solicitors has launched its first ever Client Charter, setting out its commitment to deliver a consistently high standard of service - and putting clients at the heart of everything it does.

The Charter brings together a clear set of standards covering the client experience, from jargon-free practical advice to transparency, responsiveness and understanding clients’ individual needs.

The launch follows Wards’ first firm-wide client listening programme, carried out in partnership with leading customer experience agency Insight 6, which engaged more than 6,000 past and current clients to understand their experiences and identify opportunities to improve service delivery.

The Client Charter reflects the feedback received and provides a clear framework for how Wards aims to work with its clients.

Commenting, Managing Partner Jenny Pierce, said “Regardless of our role within the firm, we all have a part to play in providing an exceptional service to our clients. It’s often the small things that can make the biggest difference.  Through our Charter, we’re making a clear commitment to supporting our clients not just as a legal service, but as their trusted legal partner.”

The Client Charter is available to view here on the Wards website.