The five top things clients want from a family lawyer – how we’re ticking all the boxes
Choosing the right family lawyer for your needs can be complicated and sometimes bewildering in a world with so many different law firms to choose from.
According to the latest research, the top five qualities clients look for include efficiency and expertise, being able to meet in person, empathy, effective communication and a proven track record.
Wards Solicitors, this year celebrating 120 years in business, works hard to ensure the best possible client experience with reviews, recommendations, awards and accreditations which all prove we’re getting it right.
How is Wards’ Family Law Team delivering what clients want?
- Efficiency and expertise: Our team of eight specialist solicitors has a wealth of experience, a higher than average number of professional accreditations, includes three fully trained collaborative lawyers and has expertise in divorce, separation, property and finances and relationship agreements like prenups . A client commented recently: “Always very helpful and efficient. At every stage things were made clear and in a concise manner. With such an important subject, I was never made to feel awkward. Thank you so much.”
- Being able to meet in person: We stand out from other firms with our distinct High Street presence of 13 offices. Our committed and passionate team provides expert, bespoke advice of the highest quality with the convenience of an accessible branch network but without the high rates of a large national firm. Says a recent client: “Personal interviews were friendly, courteous and knowledgeable, guidance on the law fundamental.”
- Empathy: We are often a part of your life at a difficult, emotional and stressful time and we understand and respect this. You may be reaching financial and property agreements at the beginning of or during a relationship, or you may be faced with making tough decisions about your finances or children when a relationship ends. We will look after your best interests and provide you with clear, fair and sensitive advice, tailored to your needs. A client told us: “I will always appreciate the advice, support and understanding I was given at a very traumatic time in my life.”
- Effective communication: We know how important it is to be able to meet in person, but we also know you want efficient email and website interactions and be able to get us on the phone when you need to. Our family lawyers work hard to deliver on all these fronts to make your experience as easy as possible. “From the outset, my solicitor took time to explain each stage of the process, keeping me informed and calm throughout what was a challenging time for me. I got the outcome I wished for.”
- A proven track record: We are Bristol Law Society’s Regional Law Firm of the Year, have a 4.6/5 Trustpilot score, are highlighted as a Leading Firm in the Legal 500 Guide 2026, with our Family Team ranked as a recommended practice area.
Get in touch
Please contact any member of our highly experienced Family Law and Divorce Team for help and more information.
In most cases, we offer a free half hour introductory appointment.